Frequently Asked Questions

How do I track my order?

As soon as your order is handed over to the carrier (within a maximum of 72 hours), you will receive an email with a tracking number. This allows you to track the delivery of your package in real time.
If you provided a mobile phone number when placing your order, this information will also be sent to you by SMS.

Can I return an item?

To make a return, you will have 14 days from the date of delivery. Please send us your request via our contact form or by email at contact@atelier-badaboum.com. We will provide you with a return slip that must accompany your package to identify the order.

How to choose the right size?

A size guide is available on each product page. There you will find essential measurements such as pant height, sleeve length, and chest width. Do not hesitate to consult it to choose the size best suited to your children's body shape.

Nevertheless, if you have any doubts, our customer service can help you. Write to us at contact@atelier-badaboum.com.