FREE DELIVERY ON ORDERS OVER €150 IN SOME EUROPEAN COUNTRIES*
ORDER
I would like to modify or cancel my order after payment
Once the order has been confirmed, you will no longer be able to modify or cancel it. But don't worry! You will have 14 days from the date of delivery to the address indicated at the time of purchase to make a return.
I haven't received an order confirmation by email
Unfortunately, this can happen. First, please check your spam folder. If you still haven't received anything, our customer service is available at contact@atelier-badaboum.com to verify that your order has been processed.
How do I track my order?
As soon as your order is handed over to the carrier (within a maximum of 72 hours), you will receive an email with a tracking number. This allows you to track the progress of your package in real-time.
If you provided a mobile phone number when placing your order, this information will also be sent to you by SMS.
I have a promo code and would like to use it.
To use a promo code, simply add the items of your choice to your cart. When you proceed to checkout, a "promo code" box will be available. You can copy and paste your promo code there, and the price of your order will automatically update.
Can I put items aside?
Our items are produced in small batches, so we cannot reserve them in advance. We recommend not waiting too long if you like a product!
What should I do if an item is out of stock?
Our collections are produced in small batches, which means certain sizes or models quickly become unavailable. Not all items will necessarily be re-released, so if you like a piece, don't wait too long!
If a product is out of stock, you can sign up for an alert directly on the product page. You will receive an email if the item comes back in stock.
I wish to withdraw
To withdraw, please visit our dedicated page.
DELIVERY
What are the available delivery methods?
We offer several delivery options to provide you with more flexibility:
- Tracked home delivery
- Pick-up point delivery
- Express home delivery
The choice of delivery method will be offered to you during the order validation process, and may change depending on the delivery address.
Do you deliver internationally?
Yes, we deliver to mainland France and the following countries: Austria, Belgium, Denmark, Estonia, Finland, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Please note that customs duties or import taxes may apply depending on the country of destination. These charges are the responsibility of the customer and are set by local authorities. We recommend that you contact your local customs office to find out about any applicable charges before placing an order.
I have not received any information regarding the delivery of my order.
Don't worry: it sometimes takes 1 to 2 days for your package tracking to become active. This delay is the time it takes for our carrier to pick up your order from our logistics provider. If tracking still doesn't appear or hasn't updated after this time, please write to us at contact@atelier-badaboum.com. We will contact the carrier to provide you with a solution as soon as possible.
My order was delivered but I didn't receive anything.
If your order is marked as delivered but you have not received it, please contact us as soon as possible via our contact form or by email at contact@atelier-badaboum.com. We will open an investigation with our logistics partner to locate the package. This process may take a few days, but we will do our best to resolve the situation quickly.
I have no information about my order at the pick-up point
If you are unable to obtain information about your delivery to a relay point, please do not hesitate to contact our customer service via our contact form or by email at contact@atelier-badaboum.com. We will provide you with all the details regarding the tracking of your delivery.
What if I received a defective or incorrect item?
First of all, please accept our apologies for the inconvenience! If you have received a defective item or an item that does not match your order, please contact us quickly at contact@atelier-badaboum.com with:
- your order number,
- a clear photo of the item in question,
- and a brief description of the problem.
We will get back to you as soon as possible with an appropriate solution.
MY ACCOUNT
Do I need an account to place an order?
Yes, you need to create an account to place an order.
It's simple and secure: all you have to do is enter your email address. A one-time code will be sent to you – no password to remember! This allows you to easily track your orders and access your purchase history.
How can I access my order history?
You simply need to log in to your account with your email address. Once logged in, you can view your order history at any time.
I would like to change my personal information.
To update your information (address, phone number, etc.), log in to your account with your email address. Once logged in, you can update your data directly from your customer area.
How to subscribe to the Atelier Badaboum newsletter?
A registration pop-up will appear when you open the site. You can also register when you validate your cart.
The newsletter allows you to receive our news, behind-the-scenes content from the brand, and be informed in advance about our new products and limited editions.
RETURNS & REFUNDS
Can I return an item?
To make a return, you will have 14 days from the date of delivery. Please send us your request via our contact form or by email at contact@atelier-badaboum.com. We will provide you with a return slip which must accompany your package to identify the order.
I would like to request a return
Returns are possible, but the costs (including any customs fees) are your responsibility.
For your return to be processed, it is imperative to include a return form in the package. This form will be sent to you upon request by contacting our customer service at contact@atelier-badaboum.com or via our contact form.
Which items cannot be returned?
In accordance with our general terms and conditions of sale, all products on the site may be returned, with the exception of personalized items and those with a special mention. Sale items, promotional items, or limited edition items are neither refundable nor exchangeable, except in the case of a defect or the exercise of the legal right of withdrawal within the stipulated timeframe.
PRODUCTS & MAINTENANCE
How to choose the right size?
A size guide is available on each product page. There you will find essential measurements such as trouser height, sleeve length, and chest width. Feel free to consult it to choose the most suitable size for your children's body shape.
Nevertheless, if you have any doubts, our customer service can help you. Write to us at contact@atelier-badaboum.com.
How do I care for my Atelier Badaboum clothes?
Each Atelier Badaboum piece is carefully crafted from thoughtfully selected materials. To ensure its longevity, please visit our “Care” page, where you will find all our tips for maintaining the quality and appearance of your garments.
Where are your products designed and manufactured?
The entire Atelier Badaboum collection is designed in Paris, with particular attention paid to cuts, fabrics, and details. Manufacturing is then entrusted to small-scale workshops in Portugal, renowned for their textile expertise and high quality standards. This choice allows us to guarantee responsible production conditions and a high level of finish.
Visit our "Commitments" page to learn more.
Are your items certified or eco-friendly?
At Atelier Badaboum, we choose materials primarily composed of cotton, with particular attention paid to their origin and environmental impact. We favor OEKO-TEX Class 1 certified textiles, suitable for children's sensitive skin. We also work with stock service, which helps limit overproduction and unnecessary surpluses.
To learn more, visit our "Commitments" page.
